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Course Aim
This
course will enable participants to manage and navigate the change process
effectively, through awareness of the stages of any change process, and how
change can affect people in different ways
Course
Benefits
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Increased
effectiveness & confidence in managing change
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Less
conflict and discord through proactive change management
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Higher
success rates in change projects
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08.00
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09.00
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Registration
& pre-exam (20 minutes written paper)
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09.00
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09.30
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Introduction
– Agenda – Course Outline
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09.30
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10.00
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Class
Introductions & examples of change situations
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10.00
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11.00
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Session
1 – Concepts of Change
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Lewin
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Kotter’s
8 steps
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The
Change Curve
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11.00
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11.15
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Coffee
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11.20
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12.30
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Session
2 – How Can Change Affect You?
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Personal
Situations
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Power
/ Influence
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Comfort
Zones
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Skills
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12.30
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13.30
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Lunch
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13.35
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15.00
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Session
3 – Great Change Managers
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Communicate,
communicate, communicate
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Setting
expectations
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Customer
Focussed Culture
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Ask
for Help
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15.00
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15.15
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Coffee
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15.20
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16.45
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Session
4 – What to Do, & What Not to Do
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16.45
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17.00
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Post-course
exam
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Personal
resolutions sheet / actions for improvement
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17.30
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Certificates
of attendance / Close
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Some
recommended books on Change Management from Amazon
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